Return and Refund Policy

Last updated: January 11, 2025

Thank you for shopping at My Momotaro.

If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MyMomotaro LLC, 7940 Holland Ct, Colorado Springs, CO 80920.
  • Products refer to the items offered for sale on our website.
  • Orders mean a request by you to purchase products from us.
  • Website refers to My Momotaro, accessible from https://mymomotaro.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to return your order within 30 days for a full refund without giving any reason for doing so.

The deadline for returning part or all of an order is 30 days from the date on which you received the products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must contact us.

We will reimburse you no later than 14 days from the day on which we receive the returned product. We will use the same means of payment as used for the purchase (unless requested otherwise).

Conditions for Returns

In order for the product to be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is undamaged and in useable condition.

The following products cannot be returned:

  • The supply of products made to your specifications or clearly personalized.
  • The supply of products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced products are subject to a full refund. Products on sale will be refunded on a case-by-case basis depending on the sale.

Returning Goods

You are responsible for the cost and risk of returning the products to us. Again, please contact us if you have any questions on how to return the products. You should send the products at the following address:

7940 Holland Ct, Colorado Springs, CO 80920

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us.

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